About the app

A list of general qustions related to our app.

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71 articles in this collection
Written by Sophie

What are Account groups?

How can I create separate account overviews?
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Written by Sophie
Updated over a week ago

Make payments via Cake

Can I pay in Cake? 🤔
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Written by Sophie
Updated over a week ago

Report a missing Reward

I did not receive a Reward for my purchase.😢
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Written by Sophie
Updated over a week ago

Why didn't I receive my monthly Reward?

Your current account is connected, but you didn't receive your monthly Reward. 💸
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Written by Sophie
Updated over a week ago

How to earn money by sharing Cake?

I introduced Cake to a friend, how do we both earn €1?
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Written by Sophie
Updated today

How do I find a list of transactions at a specific retailer?

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Written by Sophie
Updated over a week ago

How do I change a transaction (feedback)?

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Written by Sophie
Updated over a week ago

How can I track my savings?

I don't see any data in your savings dashboard. 😖
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Written by Sophie
Updated over a week ago

How do I change a transaction’s location?

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Written by Sophie
Updated over a week ago

Transfers to my savings account are categorised as spending.

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Written by Sophie
Updated over a week ago

How do I delete a bank account?

I don't use a specific bank account in Cake anymore.
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Written by Sophie
Updated over a week ago

How do I send a screenshot on Intercom?

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Written by Sophie
Updated over a week ago

How can I change the language in the app?

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Written by Sophie
Updated over a week ago

Where can I ask a question?

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Written by Sophie
Updated over a week ago

Why do I need to take a picture of my ID?

I want to claim my Rewards, why do you need a picture of my ID?
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Written by Sophie
Updated over a week ago

Will there be another offer from partner X?

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Written by Sophie
Updated over a week ago

Is the Reward also eligible for online purchases?

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Written by Sophie
Updated over a week ago

Can I choose on which account I receive the Reward?

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Written by Sophie
Updated over a week ago

Why didn’t I receive the Reward for a specific promotion?

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Written by Sophie
Updated over a week ago

Why does my friend receive a promotional offer from retailer X whereas I don’t?

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Written by Sophie
Updated over a week ago

Why didn’t I receive the monthly Reward?

I did not receive the monthly Reward.
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Written by Sophie
Updated over a week ago

How do I add my savings or investment account?

Is it possible to add my savings or investment account in Cake?
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Written by Sophie
Updated over a week ago

What is this monthly Reward?

Monthly data-Rewards, your slice of the Cake!
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Written by Sophie
Updated over a week ago

What is my cashflow?

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Written by Sophie
Updated over a week ago

I don’t want to use Cake anymore, how do I delete my data?

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Written by Sophie
Updated over a week ago

How many days do I have left before I need to reconnect my account?

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Written by Sophie
Updated over a week ago

Why is my savings account disconnected?

My savings account stays disconnected.
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Written by Sophie
Updated over a week ago

Where can I find the Terms & Conditions and the Privacy Policy?

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Written by Sophie
Updated over a week ago

How do I switch between dark/light mode?

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Written by Sophie
Updated over a week ago

What is Confidential mode?

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Written by Sophie
Updated over a week ago

What is Screen overlay protection?

I am not able to take screenshots.
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Written by Sophie
Updated over a week ago

What is Blur app preview?

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Written by Sophie
Updated over a week ago

What is Biometric unlock?

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Written by Sophie
Updated over a week ago

What is Face ID unlock?

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Written by Sophie
Updated over a week ago

How do I change my name in the greeting?

I only want my first name to be visible in the app.
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Written by Sophie
Updated over a week ago

What do the colours (green/orange/purple) mean?

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Written by Sophie
Updated over a week ago

Transactions are missing.

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Written by Sophie
Updated over a week ago

Transfers to my investment account are categorised as spending.

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Written by Sophie
Updated over a week ago

What are these “Save on your spending” offers?

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Written by Sophie
Updated over a week ago

Can I add a new category myself?

I don’t find the exact category for my transaction.
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Written by Sophie
Updated over a week ago

Why do I need to reconnect my account every 90 days?

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Written by Sophie
Updated over a week ago

Where do I find an overview of all my transactions from all of my current accounts?

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Written by Sophie
Updated over a week ago

How do I change a transaction’s category?

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Written by Sophie
Updated over a week ago

Why is it important to keep my accounts connected?

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Written by Sophie
Updated over a week ago

How do I change a transaction’s name?

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Written by Sophie
Updated over a week ago

The 4 different types of Cake Rewards

What kind of Rewards are there?
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Written by Sophie
Updated over a week ago

Can I also use Cake for my business accounts?

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Written by Sophie
Updated over a week ago

How can I take a screenshot of the details of a transaction?

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Written by Sophie
Updated over a week ago

I have a complaint. What do I do?

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Written by Sophie
Updated over a week ago

How do I keep my phone safe?

Lead a healthy lifestyle, but also take adequate measures to protect unauthorised access to your smartphone. 💪
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Written by Sophie
Updated over a week ago

Something’s not right in the app. What do I do now?

Spotted something wrong? 😖😕😵
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Written by Sophie
Updated over a week ago

What if the app isn’t working?

We do our very best to make sure our app is working all the time. 👷‍♀️👷‍♂️
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Written by Sophie
Updated over a week ago

What do I need to be able to use Cake?

We provide the app, you provide a smartphone and a mobile connection. 😉
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Written by Sophie
Updated over a week ago

How old do you have to be to use Cake?

You need to be at least 16 to use our app. 😟😢😭
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Written by Sophie
Updated over a week ago

Can everyone use Cake?

Almost everyone can use our app. ‘Almost’ everyone because there are some exceptions. 😉
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Written by Sophie
Updated over a week ago

You won’t spam me, will you?

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Written by Sophie
Updated over a week ago

Why do businesses work with Cake?

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Written by Sophie
Updated over a week ago

Does Cake replace my current banking apps?

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Written by Sophie
Updated over a week ago

What are the advantages of using Cake?

Cake is the profitable banking app.
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Written by Sophie
Updated over a week ago

What if I no longer want to use the app?

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Written by Sophie
Updated over a week ago

Why do I have to identify myself again every 90 days using my card reader?

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Written by Sophie
Updated over a week ago

Why do I need my card reader?

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Written by Sophie
Updated over a week ago

Do I have to inform my bank?

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Written by Sophie
Updated over a week ago

How can I claim my Rewards?

Once you have collected a Reward amount of at least €1 on a personal account you can claim your Reward. 💸
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Written by Sophie
Updated over a week ago

What are partner Rewards?

Personalised cashbacks for campaigns by Cake partners
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Written by Sophie
Updated over a week ago

You say you share your revenue with active users! Wait, what?

What is an active user? 💃🕺
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Written by Sophie
Updated over a week ago

Is Cake free? How do you make money?

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Written by Sophie
Updated over a week ago

Can I also link my savings or investments account?

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Written by Sophie
Updated over a week ago

Can I also use Cake for my business accounts?

Yes, but... 🤔
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Written by Sophie
Updated over a week ago

Do I have to open a new bank account?

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Written by Sophie
Updated over a week ago

How do I install Cake?

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Written by Sophie
Updated over a week ago