Group 65
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About the app
About the app
A list of general qustions related to our app.
66 articles in this collection
Written by
Cake
How to earn money by sharing Cake?
I introduced Cake to a friend, how do I earn the €1?
Written by
Cake
Updated over a week ago
How do I find a list of transactions at a specific retailer?
Written by
Cake
Updated over a week ago
How do I change a transaction (feedback)?
Written by
Cake
Updated over a week ago
How do I change a transaction’s location?
Written by
Cake
Updated over a week ago
Transfers to my savings account are categorised as spending.
Written by
Cake
Updated over a week ago
How do I delete a bank account?
I don't use a specific bank account in Cake anymore.
Written by
Cake
Updated over a week ago
How do I send a screenshot on Intercom?
Written by
Cake
Updated over a week ago
How can I change the language in the app?
Written by
Cake
Updated over a week ago
Where can I ask a question?
Written by
Cake
Updated over a week ago
Why do I need to take a picture of my ID?
I want to claim my Rewards, why do you need a picture of my ID?
Written by
Cake
Updated over a week ago
Will there be another offer from partner X?
Written by
Cake
Updated over a week ago
Is the Reward also eligible for online purchases?
Written by
Cake
Updated over a week ago
Can I choose on which account I receive the Reward?
Written by
Cake
Updated over a week ago
Why does my friend receive a promotional offer from retailer X whereas I don’t?
Written by
Cake
Updated over a week ago
Why didn’t I receive the Reward for a specific promotion?
Written by
Cake
Updated over a week ago
Why didn’t I receive the monthly Reward?
I did not receive the monthly Reward.
Written by
Cake
Updated over a week ago
What is this Reward I receive every month?
Why do I receive a Reward every month?
Written by
Cake
Updated over a week ago
How do I add my savings or investment account?
Is it possible to add my savings or investment account in Cake?
Written by
Cake
Updated over a week ago
What is my cashflow?
Written by
Cake
Updated over a week ago
I don’t want to use Cake anymore, how do I delete my data?
Written by
Cake
Updated over a week ago
How many days do I have left before I need to reconnect my account?
Written by
Cake
Updated over a week ago
Why is my savings account disconnected?
My savings account stays disconnected.
Written by
Cake
Updated over a week ago
Where can I find the Terms & Conditions and the Privacy Policy?
Written by
Cake
Updated over a week ago
How do I switch between dark/light mode?
Written by
Cake
Updated over a week ago
What is Confidential mode?
Written by
Cake
Updated over a week ago
What is Screen overlay protection?
I am not able to take screenshots.
Written by
Cake
Updated over a week ago
What is Blur app preview?
Written by
Cake
Updated over a week ago
What is Biometric unlock?
Written by
Cake
Updated over a week ago
What is Face ID unlock?
Written by
Cake
Updated over a week ago
How do I change my name in the greeting?
I only want my first name to be visible in the app.
Written by
Cake
Updated over a week ago
What do the colours (green/orange/purple) mean?
Written by
Cake
Updated over a week ago
Transactions are missing.
Written by
Cake
Updated over a week ago
Transfers to my investment account are categorised as spending.
Written by
Cake
Updated over a week ago
What are these “Save on your spending” offers?
Written by
Cake
Updated over a week ago
Can I add a new category myself?
I don’t find the exact category for my transaction.
Written by
Cake
Updated over a week ago
Why do I need to reconnect my account every 90 days?
Written by
Cake
Updated over a week ago
Where do I find an overview of all my transactions from all of my current accounts?
Written by
Cake
Updated over a week ago
How do I change a transaction’s category?
Written by
Cake
Updated over a week ago
Why is it important to keep my accounts connected?
Written by
Cake
Updated over a week ago
How do I change a transaction’s name?
Written by
Cake
Updated over a week ago
What kind of Rewards are there?
There are 3 main types of Rewards...
Written by
Cake
Updated over a week ago
Can I also use Cake for my business accounts?
Written by
Cake
Updated over a week ago
How can I take a screenshot of the details of a transaction?
Written by
Cake
Updated over a week ago
I have a complaint. What do I do?
Written by
Cake
Updated over a week ago
How do I keep my phone safe?
Lead a healthy lifestyle, but also take adequate measures to protect unauthorised access to your smartphone. 💪
Written by
Cake
Updated over a week ago
Something’s not right in the app. What do I do now?
Spotted something wrong? 😖😕😵
Written by
Cake
Updated over a week ago
What if the app isn’t working?
We do our very best to make sure our app is working all the time. 👷♀️👷♂️
Written by
Cake
Updated over a week ago
What do I need to be able to use Cake?
We provide the app, you provide a smartphone and a mobile connection. 😉
Written by
Cake
Updated over a week ago
How old do you have to be to use Cake?
You need to be at least 16 to use our app. 😟😢😭
Written by
Cake
Updated over a week ago
Can everyone use Cake?
Almost everyone can use our app. ‘Almost’ everyone because there are some exceptions. 😉
Written by
Cake
Updated over a week ago
You won’t spam me, will you?
Written by
Cake
Updated over a week ago
Why do businesses work with Cake?
Written by
Cake
Updated over a week ago
Does Cake replace my current banking apps?
Written by
Cake
Updated over a week ago
What are the advantages of using Cake?
Cake is the profitable banking app.
Written by
Cake
Updated over a week ago
What if I no longer want to use the app?
Written by
Cake
Updated over a week ago
Why do I have to identify myself again every 90 days using my card reader?
Written by
Cake
Updated over a week ago
Why do I need my card reader?
Written by
Cake
Updated over a week ago
Do I have to inform my bank?
Written by
Cake
Updated over a week ago
How can I claim my Rewards?
Once you have collected a Reward amount of at least €1 on a personal account you can claim your Reward. 💸
Written by
Cake
Updated over a week ago
What are Rewards?
Written by
Cake
Updated over a week ago
You say you share your revenue with active users! Wait, what?
What is an active user? 💃🕺
Written by
Cake
Updated over a week ago
Is Cake free? How do you make money?
Written by
Cake
Updated over a week ago
Can I also link my savings or investments account?
Written by
Cake
Updated over a week ago
Can I also use Cake for my business accounts?
Yes, but... 🤔
Written by
Cake
Updated over a week ago
Do I have to open a new bank account?
Written by
Cake
Updated over a week ago
How do I install Cake?
Written by
Cake
Updated over a week ago