So. You checked all the support articles for your CBC account, but you are still not able to add your account. 😵
In this case, there is a chance that your account is blocked for online banking. 🤯 A blocked account can be caused by multiple failed login attempts. This will prevent you from adding your account into Cake. 😢
Unfortunately, there is no possibility to check this "blocked" state in the CBC Mobile app. 🔎 You might even still be able to use functionalities like MobilePay with a blocked account. This makes it particularly tricky to identify if your account number is blocked for online banking.
If you suspect this issue, you will have to contact the CBC helpdesk. ☎️ They will be able to quickly check if your account s currently blocked for online banking, and fix it immediately. 👍