When you want to add your Hello Bank account in Cake you will be asked which bank your account belongs to. You can choose between BNP Paribas Fortis, Hello Bank and Fintro since all 3 banks are part of the BNP group. 🏦

If you are for example adding a "BNP Paribas Fortis" account, make sure you select this bank. If you select the wrong bank you will receive a “no eligible accounts” error at the end of the flow. 😣

The following procedures will get your account connected...

Remove the incorrect ("BNP Paribas Fortis") account:

  1. Open Settings in Cake.
  2. In the "Bank accounts" section, click on the "BNP Paribas Fortis" account you added.
  3. At the bottom of the bank account details screen, click the "Delete this account" button.

Connect your Hello Bank account:

  1. Start the "Add account" wizards.
  2. On the screen with the financial institutions, select "Hello Bank".

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