Unfortunately, we can’t guarantee 100% uptime. 😢 Something could always go wrong. For example, our servers may break down, our app may stall, or even stop working entirely. It’s an unfortunate fact that, sometimes, something may go wrong with our app or with the things that make it work. 🤷♀️🤷♂️
But rest assured that if this happens, we’ll be upset too and we’ll do everything in our power to get it fixed. 👍
Please don’t be mad at us. Just let us know through the support chat in the app. We try our best to answer quickly, but we can’t guarantee that we will answer within a specified period of time. 💬 Like to put us to the test to see how long it takes? Just send us a message and you’ll see for yourself how fast we respond.
Don’t wait too long to tell us though. ⏱ Sometimes, if a problem has occurred more than 24-hours ago, we can no longer put it right. This doesn’t necessarily mean that we can always solve a problem if it’s less than 24-hours old. And it doesn’t mean we can solve problems in less than 24 hours either. The only thing we know for sure is that 24 hours is less than 25 hours.